Returns & Exchanges
At The Merchant Fox, we take pride in the exceptional quality of our goods and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, items can be returned for a full refund or exchange within 28 days of receipt.
Notify Our Team
Please contact our customer service department via email to request a Return Merchandise Authorization (RMA) number before sending your items back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.
Dispatch the Shipment
Affix the provided return label or address the package to our warehouse, ensuring you use a tracked and insured shipping service for your protection.
Inspection and Refund
Once our quality control team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing